APM knew they would need a custom developed claims management system built to support their new PPI claims business. Website Express developed a complete back 

office system for them which included dedicated management systems for lenders, advertising campaigns, clients, Claims and contact reports.

 

New customer feeds from direct TV marketing and online advertising can be imported into the system, which can then generate pre-populated application forms and letters for each stage of the claims process (at present there are 16 different types of letter or form which can be generated and sent to clients, lenders and the financial ombudsman).

 

Custom reports track advertising revenue and employee efficiency, and a full reporting suite is available for managers and agents to drill down into specific lenders, clients and cases. Reports can be filtered and sorted, and exported into CSV or Excel format.